Frequently asked question (FAQs)
We ship plants within Germany from Monday to Wednesday, to the rest of the EU only on Monday. In the vast majority of cases, this ensures the shortest possible shipping time for the plants and prevents the packages from being left lying around over the weekend. This means that if you order on Wednesday, the package would not be sent until the following Monday, if the temperatures are right. More about this here: Shipping
Yes, by appointment. We offer tours through our collection. However, there are no fixed dates and you should inform us of a planned visit at least one week in advance so that we have a chance to give you the appointment you want.
Due to the current Coronavirus protective measures, only groups of a maximum of 4 people can take part in a tour.
We only ship 100% healthy and strong plants. With the many thousands of plants in our greenhouse, it is possible that individual plants are not checked by us for a longer time and we cannot send them to you with a clear conscience because they do not meet our quality standards.
If, for example, we only have 1 of a product left and you order it, we will look at it carefully before we send it to you. If this plant, which would be shown in our shop as in stock, then does not look healthy, we would decide against it to send it and accordingly not invoice it.
We send most of the plants potted. With some plants you have the choice whether you get them potted or unpotted. For plants that are shipped without a substrate, this is stated in the description. Dormant tubers, bulbs and rhizomes are generally shipped without a pot.
Usually not. Our plants are not only planted in cheap waste for shipping, but in high quality substrate, with enough space and fertilizer to continue growing undisturbed. With particularly fast-growing plants, however, you may still have to repot them relatively soon.
We only send healthy and hardened plants, and we pack everything carefully to give you the best chance of successfully caring for your new plants. If it happens in rare cases that the plant turns out to be sick (e.g. due to pest infestation) or badly packed, please contact us immediately within 24 hours of receiving the goods and take pictures immediately. This is the only way we can offer you an exchange or a replacement delivery. If your plants show damage after 24 hours from receipt, we cannot rule out that this was caused by improper care. Of course, we cannot accept any responsibility for this. Many of our plants are sensitive and suffer very quickly in the wrong conditions (for example, terrarium begonias can dehydrate irreparably in less than 2 hours in a dry apartment!). Always inform yourself in advance before you buy new plants!
If you just don’t like a plant, you can of course make use of the 14-day exchange right. To do this, however, the goods must arrive in the same condition in which we sent them.
Only if it stays permanently above 0° C, and then only a selection of plants that are particularly insensitive to the cold.
We do not offer winter packaging at the moment.
We have an houseplant category in the shop for all plants that we believe or know (with good care and the right conditions) would also thrive in a typical home. But that doesn’t mean that you should put them right in your living room! Plants that can do this are additionally in the beginner plants category. Most of the others, however, need acclimatization. They come from our greenhouse, in which there is always a high level of humidity that you probably don’t have in an apartment. If you put such a plant in your living room without it getting used to it, it may wilt. What can help here is packing it in a clear plastic bag, which you keep poking holes for about 1 to 2 weeks. In this way, the plant can slowly get used to lower humidity.
We have been shipping plants all over the EU for many years, and in most cases we have had positive experiences with shipping living plants. It is extremely rare that something goes wrong here (especially if the plants are well packaged). If something does not survive shipping, take photos as proof immediately, preferably while unpacking, and contact the dispatch service provider. If you suspect that the damage was caused by bad packing of the plants, contact us within one day of receipt.
Contact us immediatelyafter receiving the plant if you find or even suspect pests. We take such cases very seriously, as we naturally also want to protect the rest of the population in our greenhouse. By “immediately” we really mean immediately here. Otherwise we and you cannot be sure that the pests actually come from the new plant. If you already have an infected plant, thrips, for example, can pounce on newly arrived victims within a few minutes.
Very good question! As biologists with a focus on organismic biology (two botanists and one zoologist), nature conservation, species conservation and climate protection are very important to us. We have taken many measures to make our operations as environmentally friendly as possible:
- We only use peat-free/peat-reduced substrates and substrates which all components come from ecologically harmless sources. Peat extraction is not sustainable and cannot be environmentally friendly. It destroys unique habitats with numerous endemic species that have become rare. It is said again and again that peat can be mined sustainably. That is simply wrong.
- Our Sphagnumcomes from sustainable cultivation in New Zealand. In contrast to peat, Sphagnumgrows so quickly that decomposition and regeneration are possible in short periods of time. There is no need to destroy any millennia-old moorland for it.
- Our shipping is CO2 neutral, with DHL GoGreen. More information here:https://www.dhl.de/en/privatkunden/kampagnenseiten/dhl-nachhaltigkeit.html
- Our packaging consists of 100% recycled cardboard and paper
- We have reduced our use of plastic as much as possible. Wherever we use plastic, we use 100% recycled polypropylene
- We only get our plants from reputable sources that we fully trust. We do not offer poached plants or seeds (even if only potentially).
We try to have everything we offer regularly available, but since we don’t have infinite space, we cannot keep everything ready for sale at the same time. It is best to have a look at our Instagram to be informed when certain products are available again.
Unfortunately yes. In greenhouses with thousands of plants it is simply not possible in the long term without targeted pest treatment. We try our best to reduce the use of chemical pesticides to a minimum, so we always have beneficial insects in the greenhouse that minimize pest populations. So we always have beneficial insects in the greenhouse, which minimize the populations of pests. If we have to use such agents, we only use those that control specific pests and not broad spectrum pesticides that could affect other organisms as well.
One made of plastic.