We ship plants and accessories EU-wide with DHL. The shipping costs are calculated from the size and the combined weight of the products in an order and are calculated at the checkout. The shipping costs include 7% or 19% VAT.
Orders with a value of 100€ or more are free of charge within Germany and 150€ or more within the EU.
We ship our plants with great care so that they reach you undamaged. This also means that the time in transit has to be as short as possible. That is why we send orders that contain living plants within Germany only from Monday to Wednesday; within the EU only on Monday.
Temperatures that are too low or too high can damage sensitive plants within a short period of time, which is why we do not send any living plants at temperatures below 0° C or above 30° C. These values relate to the temperatures at our location! You have to decide for yourself whether the temperatures on the transport route or at the shipping destination are acceptable.
If the temperatures remain too high or too low for extended periods of time, we will stop shipping. This will be announced on the website.
Unless other deadlines are specified in the item description, packages are delivered in Germany within 2 – 5 days from the next dispatch date, for deliveries to the EU within 5 – 7 days from the next dispatch date.
As a company environmental protection is very important to us, including the shipping conditions. We use 100% recycled cardboard and paper for our packaging and have reduced our use of plastic to an unavoidable minimum. The plastic bags and pots in which plants are delivered are made from 100% recycled polypropylene.
With DHL we ship CO2 neutral, with the climate-friendly shipping from DHL. For details see:https://www.dhl.de/en/privatkunden/kampagnenseiten/dhl-nachhaltigkeit.html
It can rarely happen that plants are damaged during transport or are affected by unexpectedly long delivery times. In such a case, contact the shipping service provider directly. If you suspect that the plants were permanently damaged by the transport (e.g. if the packaging was damaged), open the package directly in the presence of the delivery person and refuse to accept it if necessary. The shipping service provider is solely responsible for damage caused by transport or delayed delivery. As soon as the package leaves our hands, we have no more control over it.
Minor damage to plants or stress reactions to transport (e.g. shedding leaves or flowers) are no reason for complaint. Plants are living organisms and inevitably react to changed conditions. For all details regarding complaints or exchanges, see the point “Right of cancellation” in our terms and conditions.