FAQ & Shipping Information

You can track your order 24 hours after it is placed.

Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.

You can choose to pay with a Credit Card (Visa, MasterCard, American Express or Discover), PayPal, Affirm or any Williams-Sonoma Brand Gift Card.

Yes, of course. Please read the "Right of Withdrawal" section in our General Terms and Conditions.

Unfortunately, this can happen in rare cases.

We inspect all plants carefully before shipping and only send healthy and strong plants. With the numerous plants in our greenhouse, it can happen that we don't check individual plants for a longer period of time and therefore cannot send them to you with a clear conscience, as they do not meet our quality standards. Especially with delicate rarities, we only want to ship absolutely healthy specimens.

If we no longer have any specimens suitable for shipping, we will cancel the plant from the order or contact you to offer a similar replacement.

The delivery size (pot size + approximate plant size + stage of development) is always at the end of the product description. If there are different variants to choose from, additional information may be displayed.

We also always show pictures of the actual delivery size in the image gallery. The first and second pictures often show a mature mother plant, followed by pictures of the plants for sale. For some plants, there are no pictures of the mother plants, only pictures of the actual sales size.

The opposite case (only pictures of mother plants, no pictures of the delivery size) generally does not occur.

Some plants have old pictures that show a smaller size than the sales size. We are updating these pictures gradually, but in rare cases, you may receive a plant that is larger than stated (even if it comes in a slightly smaller pot).

Use the powerful filter in the filter bar, to the left of the products. How it works and how to find the right plant(s) with it is explained on the page "Filter & Properties".

Unfortunately, we cannot say for certain.

We strive to have everything we present in our webshop regularly available. However, since we don't have unlimited space, we cannot offer everything for sale at the same time. We have to constantly rotate the selection of plants we propagate to make everything available one after another.

Some of our rare varieties are difficult to propagate, which is why a propagation round can sometimes fail. They then remain unavailable for a longer period. However, all plants listed in our shop are fundamentally in our stock and are propagated regularly. We do not keep "dead stock"!

For all products, there is an option to be notified by email when they are back in stock. Please use this function. Some rare plants are in very high demand, and we have fewer specimens than interested parties. It is advisable to order relatively quickly after receiving the availability email.

Yes, all our plants are free from chemical pesticides and can be planted directly in terrariums without releasing pesticides.

We exclusively use beneficial insects for pest control.

One made of plastic.

We charge a flat shipping rate per order depending on the destination country.

The flat shipping rate varies by destination country and is based on our UPS shipping groups for countries outside the EU. Customers in Switzerland are supplied by DHL-Express.

• Germany: 7.90€
• EU Group 1 (Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic): 13.90€
• EU Group 2 (Denmark, France, Italy, Spain, Portugal, Romania, Slovenia, Hungary): 15.90€
• EU Group 3 (Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Sweden, Slovakia): 18.90€
• Malta & Cyprus: 44.90€ (UPS Saver only)
• Switzerland: 24.90€ (DHL Express)

Free shipping: We offer free shipping as long as winter shipping (thermal packaging with heat pack) is not active. This is from approximately early May to late October.

Above this minimum order value, the flat shipping rate is waived:

• Germany: from 120€
• EU Zone 1: from 140€
• EU Zone 2: from 160€
• EU Zone 3: from 180€
• Malta & Cyprus: Free shipping unfortunately not possible
• Switzerland: from 250€

Within Germany, we ship our packages with DHL or UPS. Delivery usually takes 1-3 business days.

Within the EU, we ship our packages with UPS. Depending on the destination country, delivery usually takes 2-4 days.

To Switzerland, we ship via DHL Express. Delivery usually takes 2-4 days.

Packages containing plants are always packed on the day they are shipped.

Yes, plants are generally shipped in winter if temperatures allow (above 0°C at night here in Herten & at the destination).

We use thermal packaging, heat packs and/or express shipping to send plants undamaged even in cold temperatures.

Unfortunately, this winter shipping is quite complex and not cheap. This increases shipping costs by approximately €5 to €7 during the period when we switch to winter shipping, and we cannot offer free shipping.

Currently, the following prices apply:

Standard winter shipping (thermal packaging + heat pack(s); DHL/UPS):

• Germany: €13.90
• EU Group 1 (Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic): €18.90
• EU Group 2 (Denmark, France, Italy, Spain, Portugal, Romania, Slovenia, Hungary): €21.90
• EU Group 3 (Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Sweden, Slovakia): €25.90
• Malta & Cyprus: €49.90 (only UPS Saver possible)
• Switzerland: €29.90 (DHL Express)

We also offer express winter shipping, which has an even shorter package transit time.

Express winter shipping (box + heat pack; UPS Express Saver)

• Germany: €13.90
• EU Group 1 (Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic): €33.90
• EU Group 2 (Denmark, France, Italy, Spain, Portugal, Romania, Slovenia, Hungary): €39.90
• EU Group 3 (Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Sweden, Slovakia): €44.90
• Malta & Cyprus: €44.90

Please contact us if you wish for a later shipment. In case of persistently low temperatures, we will stop shipping. We will inform you about this on the website in the info banner at the very top.

In the shop, change your country to "Switzerland (EUR €)" in the top right, if this has not already happened automatically. Now you can order from us in the shop as usual. All products can be purchased in the webshop in Euros without German VAT.

Shipping is via DHL Express (package transit time of 2 to 4 days). Plants are shipped exclusively on Mondays and Tuesdays. A customs declaration and, if applicable, a plant passport will be enclosed with the shipment, which will be removed during customs clearance. After 1 to 2 weeks, you will receive the customs invoice by post, which shows the import turnover tax of 8.1% for accessories or 2.6% for plants and a small processing fee, and still needs to be paid.

Sometimes customs incorrectly charges 8.1% import VAT on plants. If an error occurs, the decision can be corrected by the competent authority.

To avoid issues with species protection regulations, we will not send orchids (Orchidaceae) to Switzerland for now. Please do not order them. If these species are ordered, we will cancel these items before shipping and refund them. The shipment of dead tree fern products (Xaxim), living tree ferns (Dicksonia), and Nepenthes hybrids and species to Switzerland is currently possible without problems.

As a company, we attach great importance to environmental protection – especially in shipping. We use 100% recycled cardboard and recycled paper for our packaging and have reduced our use of plastic to an unavoidable minimum. We secure our plants with bamboo stakes – a renewable raw material – thus saving voluminous filling material that would end up in incineration via general waste. Plastic bags and pots in which the plants are delivered are made of 100% recycled polypropylene. Our thermal packaging is also made of 100% rPP.

Furthermore, through fee contributions to DHL's GoGreen program, we support climate protection projects worldwide, making the shipping of our DHL parcels climate-neutral.

Most plants are shipped potted.

The description always specifies the pot size in which the plant is shipped. For plants that are shipped without substrate, this is always explicitly stated in the product description.

We know very well how frustrating that is.

It can always happen that plants are affected by poor handling of the package by the shipping service provider or by unexpectedly long delivery times.

If the tracking status does not change for more than 3 business days, please contact the shipping service provider. We do not have and do not receive any more information than you do about what is happening with the package!

If you suspect that the plants have been permanently damaged by transport (e.g. in the case of damaged packaging), open the package directly in the presence of the delivery person and refuse acceptance if necessary.

Basically, the shipping service provider is solely responsible for damage due to transport or delayed delivery. Once the package leaves our hands, we no longer have any influence over it.

Minor damage to the plants or stress reactions to transport (e.g. shedding of leaves or flowers) are no reason for a complaint. Plants are living organisms and inevitably react to changed conditions.

For all details regarding complaints or exchanges, please refer to the "Right of Withdrawal" section in our GTCs.

Should the plants arrive in poor condition despite optimal shipping conditions, you can of course contact us. Send us an email with pictures of the plants to: webshop@jungle-leaves.de

Please allow us 1-3 business days to respond to your email. Plants that arrive dead or damaged are usually refunded or we send replacement plants. Even if the damage was caused by the shipping service provider...

Before shipping, all our plants are carefully inspected, and we pack them as meticulously as possible to give you the best chance of successfully caring for your new plants.

However, if we should overlook something and the plant turns out to be sick (e.g., due to pest infestation) or poorly packaged, please contact us immediately within 24 hours of receiving the goods and take pictures right away. Only then can we offer you an exchange or replacement delivery.

If damage to your plants appears more than 24 hours after receipt, we cannot rule out that it was caused by improper care. Naturally, we cannot assume responsibility for this. Many of our plants are sensitive and suffer very quickly under incorrect conditions. For example, some terrarium plants can irreparably dehydrate in a dry apartment within less than 2 hours!

Therefore, please always inform yourself about the care conditions before purchasing new plants.

If you simply don't like a plant, you can, of course, exercise your 14-day right of exchange. However, the goods must arrive back to us in the same condition as we sent them.

Contact us immediately upon receiving the plant if you find or even suspect pests. We take such cases very seriously, as we naturally want to protect the rest of the stock in our greenhouse. If your plant actually has a pest infestation, we will immediately provide tips for combating it and, if necessary, refund the purchase price of the plant in part or in full.

By "contact immediately," we mean exactly that—immediately. Otherwise, neither we nor you can be sure that the pests actually came from the new plant. If you already have an infected plant, thrips, for example, can attack newly arrived victims within minutes. A single pest on a plant is usually not a sign of an infestation, but rather has just arrived from elsewhere.

Please do not confuse our beneficial insects with pests. For example, we use predatory mites, predatory thrips, and other small helpers that can be mistaken for pests at first glance.

In general, you don't have to repot immediately.

After shipping, this would also cause a lot of stress for the newly received plants, and they could be damaged or even die!

Such plants are also excluded from claims, as they are no longer in their original condition upon receipt of the goods. Therefore: please always leave plants in their pots first.

Our plants from our own propagation are planted in a suitable substrate mix, which we also use for the care of our mother plants. The pots are usually large enough. However, some of our plants grow so quickly that they may soon outgrow their pots.

Some plants from our propagation are potted and shipped in high-quality sphagnum moss. These plants can be cared for as they are for acclimatization without any problems until they are repotted into another suitable substrate.

We also offer suitable substrates in our shop.

We also buy plants from other producers. These nurseries produce almost exclusively in pure peat, or less commonly in wood fiber or coconut fiber. These plants should be repotted promptly after acclimatization. We recommend acclimatizing these plants to their new home for 14 days and only then repotting them.

Usually not.

Although the conditions in our greenhouse are usually very different from those at your home, our experience has shown that most plants do not mind the change in climate.

This, of course, only applies to plants that are also suitable as houseplants! All other plants need acclimatization or should be placed immediately in a plant display case or terrarium. Young houseplants are a little more sensitive. Here we also recommend a slow acclimatization.

To acclimatize such plants, place them in a clear plastic bag or a transparent box, which you gradually provide with holes or open the lid further over approx. 1 to 2 weeks. This way, the plant can slowly get used to lower humidity.

Please note: Like all houseplants available in stores, our plants are also used to significantly more light than is available to them in most homes. The plants then usually grow very luxuriantly or are particularly full/dense. During acclimatization, the plants adapt to the new light conditions. The plant may shed some leaves, as the new conditions do not allow it to maintain so many leaves at once. This is completely normal and usually, it is the older leaves that are shed. This is therefore not a reason for complaint.