Frequently asked question (FAQs)
We ship plants within Germany from Monday to Wednesday, to the rest of the EU only on Monday and Tuesday. In the vast majority of cases, this ensures the shortest possible shipping time for the plants and prevents the packages from being left lying around over the weekend. This means that if you order on Wednesday, the package would not be sent until the following Monday, if the temperatures are right. More about this here: Shipping
Of course you can also visit us at any time during our opening hours and take a look around the greenhouse and we will also advise you in detail. However, due to time constraints, we are usually unable to spontaneously offer a detailed tour.
However, detailed tours of our collection are regularly available by appointment! However, there are no fixed dates and you should let us know about visits with a desired guided tour at least a week in advance so that we have a chance of offering you the date you want.
We only ship 100% healthy and strong plants. With the many thousands of plants in our greenhouse, it is possible that individual plants are not checked by us for a longer time and we cannot send them to you with a clear conscience because they do not meet our quality standards.
If, for example, we only have 1 of a product left and you order it, we will look at it carefully before we send it to you. If this plant – which was shown in our shop as in stock – does not look healthy, we would decide against sending it and accordingly not invoice it.
We send most of the plants potted. With some plants you have the choice whether you get them potted or unpotted. For plants that are shipped without a substrate, this is also explicitly stated in the product description. Dormant tubers, bulbs and rhizomes are generally shipped without a pot.
Basically, you don’t have to repot immediately.
Our plants from our own production are usually planted in a suitable substrate mix, which we also use to care for our mother plants. The pots are usually big enough. However, some of our plants grow so quickly that the plant could be almost too small for its pot if it arrives. Some plants from our propagation are shipped potted in high quality sphagnum moss. These plants can be cared for for acclimatization without any problems until they are repotted in a suitable substrate.
We also buy plants from other large nurseries. These nurseries produce almost exclusively in pure peat. These plants should be repotted promptly after acclimatization. Until then, however, they have already been supplied with liquid fertilizer by us and should be able to bridge the time well.
We only send healthy and hardened plants, and we pack everything carefully to give you the best chance of successfully caring for your new plants. If it happens in rare cases that the plant turns out to be sick (e.g. due to pest infestation) or badly packed, please contact us immediately within 24 hours of receiving the goods and take pictures immediately. This is the only way we can offer you an exchange or a replacement delivery. If your plants show damage after 24 hours from receipt, we cannot rule out that this was caused by improper care. Of course, we cannot accept any responsibility for this. Many of our plants are sensitive and suffer very quickly in the wrong conditions (for example, terrarium begonias can dehydrate irreparably in less than 2 hours in a dry apartment!). Always inform yourself in advance before you buy new plants!
If you just don’t like a plant, you can of course make use of the 14-day exchange right. To do this, however, the goods must arrive in the same condition in which we sent them.
Yes, but only if it remains permanently above 0°C and we use either winter packaging or express shipping.
Please find out more about this under the menu paragraph “Shipping”.
Usually not. The conditions in our greenhouse are usually very different from those at home, but our experience so far shows that the plants do not mind the climate change. Of course, this only applies to plants that are also suitable as indoor plants! All other plants need to get used to or should be placed in a plant show case or terrarium immediately. What can also help is packing it in a clear plastic bag, which you keep making holes in for about 1 to 2 weeks (This is only conditionally recommended for begonias! If in doubt, please ask.) This allows the plant to slowly grow get used to lower humidity.
Please note: Like all houseplants that are commercially available, our plants are used to significantly more light than is available to them in most homes. The plants are then usually very lush or particularly thick. During the acclimatization, the plants adapt to the new light conditions. Thereby, the plant may shed some leaves as the new conditions do not allow it to maintain that many leaves at the same time. This is completely normal and it is usually the older leaves that are shed as well.
We have been shipping plants all over the EU for many years, and in most cases we have had positive experiences with shipping living plants. It is extremely rare that something goes wrong here (especially if the plants are well packaged). If something does not survive shipping, take photos as proof immediately, preferably while unpacking, and contact the dispatch service provider. If you suspect that the damage was caused by bad packing of the plants, contact us within one day of receipt.
Contact us immediatelyafter receiving the plant if you find or even suspect pests. We take such cases very seriously, as we naturally also want to protect the rest of the population in our greenhouse. By “immediately” we really mean immediately here. Otherwise we and you cannot be sure that the pests actually come from the new plant. If you already have an infected plant, thrips, for example, can pounce on newly arrived victims within a few minutes.
Very good question! As biologists with a focus on organismic biology (two botanists and one zoologist), nature conservation, species conservation and climate protection are very important to us. We have taken many measures to make our operations as environmentally friendly as possible:
- For our production we only use peat-based substrates that come from ecologically harmless sources. Unregulated peat extraction is unsustainable and irreconcilable with environmental protection. It destroys unique habitats with numerous endemic species that have become rare.
- Our Sphagnumcomes from sustainable cultivation in New Zealand. In contrast to peat, Sphagnumgrows so quickly that decomposition and regeneration are possible in short periods of time. There is no need to destroy any millennia-old moorland for it.
- Our shipping is CO2 neutral, with DHL GoGreen. More information here:https://www.dhl.de/en/privatkunden/kampagnenseiten/dhl-nachhaltigkeit.html
- Our packaging consists of 100% recycled cardboard and wrapping paper
- We use bamboo sticks to fix our plants during shipping and thus avoid voluminous fillers that end up in the waste incinerator via the residual waste bin.
- We have reduced our use of plastic as much as possible. Wherever we use plastic, we use 100% recycled polypropylene
- We only get our plants from reputable sources that we fully trust. We do not offer poached plants or seeds (even if only potentially).
We try to have everything we offer available on a regular basis, but since we don’t have infinite space, we can’t offer everything ready for sale at the same time. It is best to have a look at our Instagram to be informed when certain products are available again. You are also welcome to send us an email and have yourself put on the waiting list/contact list for specific products!
Unfortunately yes. In greenhouses with thousands of plants it is simply not possible in the long term without targeted pest treatment. We try our best to reduce the use of chemical pesticides to a minimum, so we always have beneficial insects in the greenhouse that minimize pest populations. So we always have beneficial insects in the greenhouse, which minimize the populations of pests. If we have to use such agents, we only use those that control specific pests and not broad spectrum pesticides that could affect other organisms as well. We also have a safety period before we release the plants for sale again or send them out.
One made of plastic.